CASE STUDY Financial Services Company | United States
Global Financial Institution Reduces Costs by 40% With 24-Hour Review Model
Client Need
- Reduce managed review costs.
- Maintain review quality and defensibility.
- Consider a creative delivery model.
- Preserve review standards and outcomes.
Client Solutions
- Design a hybrid 24-hour review model.
- Assign New York team to early case assessment (ECA), quality control, protocols, reporting, and management.
- Assign India team to review, redactions, and privilege logging.
- Use the client’s standard coding layout.
- Route questions through the New York team lead.
- Hand off work daily for quality control and reporting.
Why Epiq
- Access to a high-quality review management.
- Piloting a blended review model.
- Ensuring defensible processes before broader adoption.
Results and Benefits
40% savings over two years.
4M+ documents
100% satisfaction rate.
Completion of more than 24 projects using a hybrid model.