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Epiq Access FAQs

Epiq Access proves our commitment to digital transformation by modernizing your interactions with Epiq and Epiq-hosted eDiscovery services and applications in our Epiq Service Cloud. Using Epiq Access, you streamline your team's day-to-day eDiscovery work by providing single sign-on (SSO) access to all Epiq hosted applications, including Relativity, Epiq Discovery, and GoAnywhere. Using SSO ensures the overall security and trusted user management you need, while providing your users with one set of secure credentials to access multiple tools and workspaces.

In addition, as your gateway into the Epiq Service Cloud, Epiq Access provides the ability to view enhanced reporting capabilities upon request, such as Spend History. You can enter requests for work, from using Easy Upload to upload evidence media to project closure, while tracking the status of these requests through completion. If needed, Epiq Access guides you through entering Technical Support information to resolve a request seamlessly. From signing in to request completion, Epiq Access provides an easier, streamlined process, quicker turn-around time, and unmatched visibility into your eDiscovery workflow.

  • A single URL to remember for accessing Epiq
  • Sign on once for faster access to Applications
  • Security
  • For select users, other Epiq access features in the future include:
    • On-Demand reporting
    • Ability to submit work requests
    • Access to Support when you need help
  • If you are already using Epiq Access, you don’t need to do anything! Congratulations, we hope you enjoy the ease of use that Epiq Access provides.
  • Best part about Epiq Access is it is free for new and existing clients.
  • If you have already received your Welcome Email from Epiq Access, you can login right away! If you have not, you should receive your welcome email within a few days.
  • Make sure to check all of your incoming folders for the email, including Spam for an email from noreply@epiqglobal.com
  • If you cannot find the email in any incoming folder, contact our Epiq Global Services Support team at support@epiqglobal.com Tel: USA: 1 800 794 4430 or +1 913 998 7073 and let them know you need a welcome email from Epiq Access.
  • Contact our Epiq Global Services Support team at support@epiqglobal.com USA: +1 800 794 4430 or +1 913 998 7073.
  • Contact our Epiq Global Services Support team using the Epiq Access Technical Support feature (click here) or call USA: +1 800 794 4430 or +1 913 998 7073.
  • Yes! Epiq Access penetration testing is done regularly to correspond with our security testing protocols.
  • If you want to know more about Epiq Access security, please request this from your Client Services team.
  • Yes, make sure to whitelist the following URLs:
    • access.epiqglobal.com
    • signon.epiqglobal.com
  • If your IT department only whitelists by IP address, please contact our Epiq Global Services Support team using the Epiq Access Technical Support feature (click here) or call USA: +1 800 794 4430 or +1 913 998 7073.
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