CASE STUDY Corporate Client | United States
Large Technology Company Scaled Forensic Resources to Absorb a Sudden Increase in Device Collections
Client Need
- Increase collection capacity to address a sudden spike in laptop collection requests.
- Maintain operational continuity during a seven-month period of elevated demand.
- Control costs while managing an additional device collection without long-term staffing changes.
Client Solutions
- Expanded on-site forensic collection capacity during peak demand periods.
- Deployed two Forensic Consultants to perform collections for up to 85 percent of their time over two months.
- Sustained coverage through existing embedded Collection Engineers across the full seven-month engagement.
- Balanced temporary and embedded resources to ensure consistent service delivery.
Why Epiq
- Provided a blended team model combining embedded and transactional forensic resources.
- Enabled cost-effective scaling without disrupting the client’s fixed cost structure.
- Supported geographic and volume flexibility when demand exceeded planned capacity.
Results and Benefits
946 laptops, including Surface Pro tablets and MacBooks, were collected over seven months.
Up to 85 percent consultant utilization during peak demand.
Consistent collection coverage maintained throughout engagement.